HELP, FAQ &
Contact
Need help? Get in touch and we'll be glad to assist! But please read through our handy FAQ first to get your answer ASAP, since most questions we receive by email are already answered here, including inquiries about sold out tours, extra tickets, private tours, and technical difficulties.
If your question isn't addressed here, scroll down to find out how to get in touch.
The tour I want is sold out, or there aren't enough tickets for my party! Can you make more available?
Unfortunately, once tours sell out, they are sold out. Our tour capacity is set by an agreement with the City of Cape May and we cannot make more tickets available once we reach that capacity. Try checking another date or time.
I had tickets in my cart, but Eventbrite wouldn't let me finish checking out! What happened?
When there are a limited number of tickets left for a tour and multiple people have them in their cart at the same time, the first person to complete the checkout process will secure the last remaining tickets. If this happens while you are in the middle of the checkout process, Eventbrite will not let you complete the order because the tickets are no longer available. Please try another date with more availability if you'd still like to join us!
I need to change my tickets for a different date, time, or tour. How can I do that?
Ticket holders who wish to change their tickets for another date, time, or tour must request a refund on their current tickets 24 hours prior to their scheduled tour start time and purchase new tickets for their preferred date, time, or tour. Eventbrite's fees on the originally-purchased tickets are nonrefundable so please select your date, time, and tour carefully.
What will your future tour availability be like?
We post the latest information about tour availability here on our website and on our Eventbrite page, so keep checking these places for updates! We aren't able to offer further information by email beyond what's been shared publicly.
Do you offer private tours?
We are not offering private tours at this time in order to maximize the availability of our regularly-scheduled tours.
How can I request a refund?
Like most live entertainment event providers, we have a limited refund policy. Please see Transfers and Refunds on our Policies for full details.
I'm having technical difficulties purchasing tickets or using Eventbrite. How can I get help?
Please contact Eventbrite customer service directly for help with any technical difficulties using Eventbrite. We aren't set up to process payments outside of Eventbrite, so we can't sell tickets via email or in person.
GET IN Touch
If your question or issue hasn't been addressed above or on Know Before You Go and Policies, drop us a line at historycapers@outlook.com.
If you have a last-minute issue that affects your ability to attend your tour, please remember that refund requests, ticket transfers, late arrivals, and weather issues are subject to our Policies.
If you’re having technical difficulties with Eventbrite’s website or app, including loading the tour schedule, ordering tickets, viewing purchased tickets, transferring tickets, or requesting a refund within our policy through Eventbrite, contact Eventbrite’s customer service directly.